Our Services

Managed Services

Our flexible service catalogue approach allows you to determine just how much or how little support you need after go-live. We manage your solution on your cloud, in your data center, or on an appliance configuration we provide.

Our managed services range from on-demand hourly Application Management Services (AMS) to fully managed end-to-end supported environments on an annual contract basis.

Hands holding person icon

Our Managed Service Models:

clipboard iconClassic –
On Premise

Our Classic On Premise Support offerings start with our proven solutions deployed on your own hardware and in your data center.

We work with you to create a Service Level Agreement and a support model tailored to your requirements using the support capabilities in our flexible service catalogue.

Support can range from simple on-demand Application Management Services as required to full support of all applications, OS, hardware and database on an annual contract basis.

icon of applianceAppliance

Our MDM Appliance leverages 15 years of best practices and lessons learned to bring fast time to value – typically within 90-120 days. Our solution appliances come with preconfigured hardware and data models, implementation, standard integration hooks, and advanced reporting features in a 3 year fully managed service to allow you to realize benefits with minimal impact on your staff and resources.

And when you are ready for cloud we simply migrate your appliance to the cloud of your choice (AWS, SoftLayer, Azure).

icon cloudCloud

Everyone is talking about “the Cloud” these days and everyone has a different definition of what “Cloud” means from hosting to infrastructure as a service (XaaS) to full software as a service (SaaS)”. And we are currently living in a “buyer be informed” world.

We have extensive experience working with enterprises to manage our solutions in a cloud provider environment. We create a Service Level Agreement and support model that works for you, secure the appropriate access and agreements, and set up the correct monitors, tools, and processes.

 

Our Service Catalogue Overview

We offer a flexible service catalogue of managed support and can work with you to tailor a service to your needs.

Bronze Silver Gold Platinum
IMT Installed Software
Help Desk / Single Point of Contact X X X X
Production Support Business Hours X X X X
Production Support 24 x 7 – Severity 1 $$ $$ X X
Production Support 24 x 7 – Severity 2 $$ X X
Non-Production Environments Support 0 1 2 5
SME Access – Hours/Month 0 5 15 30
Performance Tuning / Troubleshooting X X
IMT Custom Component
Bug Assessment / Fixes X X X X
Custom Configurations Support X X X X
Proactive Patching X X X
Proactive Feature Enhancements X X
Monthly Health check reports
Environment, logs & notifications X X X
Failed message notification, throughput X X
Advanced real-time monitoring
Environment, logs, messages X X
Performance & throughput X
Additional Services
Application Patch Notification X X X
Application Patch Deployment $$ X
Application Management
Professional Services
Available on an as-needed basis, retainer fee arrangement, or on a long-term contract.

$$ = additional fee

OUR EXPERTS
Michael Vidallon

Michael Vidallon, Support Lead

If you would like to know more about our Managed Services or would like help with your Application Management Services please contact me at: michael@imt.ca

PARTNERSHIPS

IBM logo
allscripts logo
imprivata logo
forcare logo