IMT OQM
Order Queue ManagerTM
Seamlessly bridge requisitions and results exchange between EHR and diagnostic testing with the right balance of automation and user-driven workflows.
Of diagnostic testing results fail to make it back to the correct patient record in the EMR
Average time for diagnostic imaging procedures to be scheduled from paper, fax, email, and phone requests
Of diagnostic test requests are never fulfilled due to error or no-shows
The Challenges
Registration and Scheduling often do not have the information needed to pre-register or schedule patients for diagnostic procedures
Manual checks are needed for billing and to validate medical necessity
Critical patient and provider identity information is missing or incorrect
Faxed results often are not automatically mapped to the patient’s electronic record
Order codes are not aligned between systems, forcing manual entry, which can introduce errors
Providers are not always notified of unsolicited results, which can be lost and/or forgotten
IMT OQMTM is a powerful Order Queuing and Delivery system that automates the routing and reconciliation of requisitions and results between EMRs and clinical test systems. Intelligent workflows and queues automate order collection and routing while maintaining the checks and balances required by your staff to prevent costly errors.
OQM preserves existing physician workflow with seamless integration using HL7 or FHIR standards and existing patient and provider registries for identity verification. OQM is a modular solution that allows you to determine how much of the order/result lifecycle you wish to automate.
Here’s How
Physician requests diagnostic testing service in the EMR
OQM receives requisition and holds in queue for patient arrival or scheduling
OQM verifies patient and provider identity and reconciles procedure codes
OQM pre-registers patient if needed and sends order to diagnostic system
OQM returns order status to ordering physician for scheduled procedures an
no-shows
OQM returns results to EMR with proper data verification and enrichment
Benefits of IMT OQM
Confidently and quickly submit new requisitions
Less manual order handling and fewer data entry errors
Accurate patient & provider identification
Less hunting and phone calls
Manage workflows across multiple modalities and fulfilling locations
Reduce calls with provider staff and improve care collaboration
OQM Features
SCHEDULING
WORKLIST
Paperless way to handle new requests
Full control for scheduling and administrative staff
Clear visibility to complete electronic orders and supporting clinical documentation
NEW ORDER QUEUE
Collects and queues orders across providers
User or event based triggers for scheduling and order entry
Rules based workflow for “queue and review” or “auto-deliver” based on processes and integration capabilities
DATA ENRICHMENT
Checks requests for data completeness and quality
Cross references patient, provider and procedure codes for seamless integration between EMR and RIS systems
Code Mapper UI gives staff tools to maintain codelists
INTEGRATION
HL7 or FHIR data exchange between EMR, HIS, LIS and RIS systems
Flexible, configurable workflows for standard and unique integration patterns
Integrates with existing patient and provider registries
PROVIDER REPORTS DISTRIBUTION
Delivers diagnostic reports to ordering provider EMRS to attach to original requisition
Distributes reports to all carbon-copied providers to enable coordinated care
ENTERPRISE MASTER PATIENT INDEX
Provides an embedded EMPI for patient identity matching and resolution
Ensures procedures are scheduled for the right patient
Prevents staff from creating duplicate patient records resulting in billing or patient safety issues
Resources
Get Started
Ready to learn more? Find out how IMT OQM can help you streamline your processes to improve test scheduling and fulfillment.
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