AMS Services
Guarantee mission critical trusted data & analytics with the right tools, processes and experts to guide you along the way.
Take a quick assessment to learn more about the right level of AMS for your organization.
Spend more time creating business value, and less on support.
Watch this video to learn more about IMT’s AMS Support and how we can help you reduce the future risk and impact of system and infrastructure issues.
Our AMS Services Approach
Let IMT assess your current support and maintenance burden for
opportunities to reduce cost and risk and increase reliability and
availability.
ESSENTIAL
Business Hours Escalation
Support
ENHANCED
24×7 Monitoring and
On-Demand Advice
EXPERT
24×7 Monitoring, Alerts and
Hands-On Assistance
Our AMS Services Address
Today’s Business Challenges
Skills retention
Our certified MDM, cloud and security resources remove the issues associated with retaining internal staff to maintain operational stability and allow you to focus on stakeholder business needs, not technical projects.
87 percent of companies say they have skill gaps, or expect to within a few years
– MCKINSEY & COMPANY
Compliance
Leading edge skills and proactive tools and methodologies enhance the integrity of your application and allow for timely responses and compliance to new governance rules and regulations.
50% of organizations said they spend 6 – 10% of their revenue on compliance costs.”
– BLOOMBERG
Operational excellence
IMT’s 30 years of experience & 200+ MDM deployments bring you mature and proven best practices to meet tough SLAs, exploit new features, and increase your data stewardship effectiveness & data quality.
IMT MDM Optimization recommendations reduce task volume by 40 – 60%
AMS Support Tiers
Expert
24/7 proactive monitoring & alerts for application and infrastructure
Troubleshooting and escalation
SME advice and hands-on assistance
You have significant skills gaps or lack dedicated resources to maintain and monitor MDM.
We alert you about issues that we detect from the monitoring system and make recommendations for fixes.
We deliver a monthly ticket summary, and reports about MDM system performance and stability.
Our SMEs conduct quarterly meetings with your team to advise on best use of your system, and suggest improvements.
We applies fixes or patches for you with your approval.
Enhanced
24/7 issue troubleshooting & escalation
Monitoring dashboard for application & infrastructure
SME advice
You want more visibility into the operations of your systems, and suggestions on how to make it better.
We triage and diagnose your reported issues using IMT installed monitoring tools.
You have access to the monitoring dashboard to view real-time system performance.
We deliver a quarterly ticket summary, and reports about MDM system performance and stability.
Our SMEs will notify you of important patches and provide guidance on how you can safely apply changes to your environment.
Essential
Business hours issue troubleshooting & escalation
Patch and upgrade notifications
You already monitor and manage your system, but occasionally need help for complex issues.
We triage your reported issues and assist your team in troubleshooting.
We will let you know when there are important patches and upgrades to install.
We deliver a quarterly ticket summary and review your issues with you.
Get Started
Contact us to review your operational and technical needs and risk so that IMT can find the best plan for you.
Schedule your ROI Assessment
