AMS Services
IMT Application Management & Support Services (AMS) enable you to provide operational excellence while reducing costs and increasing your business agility.
Our AMS Services Address Today’s Business Challenges
Our 20+ certified people remove the issues associated with retaining internal staff to maintain operational stability and allow you to focus on stakeholder business needs, not technical projects
Costs
“2 out of 3 IT dollars are spent maintaining existing technology”
– Deloitte
Leading edge skills and proactive tools & methodologies enhance the integrity of your application and allow for timely responses and compliance to new governance rules and regulations
Compliance
“culture change & poor data literacy are the top challenges for a CDO”
– Gartner Survey
IMTs 20 years of experience & 200+ MDM deployments bring you mature & proven best practices to meet tough SLAs, exploit new features, and increase your data stewardship effectiveness & data quality
Operational Excellence
“Current investments lead to the perception of matching as expensive”
– PEW
Our flexible and comprehensive AMS plans combined with our potential MDM re-license options increase your business agility for new stakeholders and initiatives such as acquisitions.
Business Agility
“it is these capabilities (MDM) that organizations are seeking to establish competitive differentiation in their respective markets”
– Gartner Survey
Our AMS Services Approach
STEP 1
Best Fit Plan
STEP 1
We assess your needs and SLA requirements to jointly determine the “best-fit” plan and any customizations that can be accommodated
STEP 2
Health Check
STEP 2
We perform a Health Check and make recommendations on any upgrades, patches, optimizations or tunings that should be considered as part of the transition to IMT AMS.
STEP 3
ROI Calculation
STEP 3
Key operational costs are requested and if provided, we provide an ROI calculation for re-license options (one-time and subscription) of your current entitlement. In some circumstances this can result in significant annual costs savings.
STEP 4
Prepare for Cloud / Hybrid Platform
STEP 4
If you are looking at preparing for cloud and want to verify the benefits that cloud offer before moving, we can provide professional services to help you with containerization and other strategies.
See how threshold tuning reduced stewardship tasks by 66%
IMT can support “Hybrid Models” where IMT takes on certain infrastructure responsibilities.
AMS Plan Overview
Platinum
Comprehensive Proactive Management & Support with 24×7 Severity 1 and 2 Response
You want a partner to provide full proactive management, patches, and support (hands-off).
Gold
Proactive Monitoring, Alerts and Reports, with 24×7 Severity 1 Response
You want proactive monitoring & reporting, recommendations on patches, and SME support.
Silver
IMT Single Point of Contact & Core MDM Services Monitoring
You want IMT to be your Single Point of Contact to resolve issues and need some monitoring.
Bronze
“Break-Fix” Support
You want to manage your infrastructure with access to IMT experts to assist in resolving issues.
Details AMS Plan Comparison
| IMT Installed Software | Bronze | Silver | Gold | Platinum |
| Help Desk / Single Point of Contact | √ | √ | √ | √ |
| Sev1 – Production Phone Support – Business Hours | √ | √ | √ | √ |
| Sev2 – Production Phone Support – Business Hours | √ | √ | ||
| Sev2, 3 & 4 Production Email & Online Portal Support – Business Hours | √ | √ | √ | √ |
| 24×7 Support – Production Sev1 | $$ | $$ | √ | √ |
| 24×7 Support – Production Sev2 | $$ | $$ | √ | |
| Performance Troubleshooting | √ | √ | ||
| Sev2, 3 & 4 Non-Production (# of Environments) | 0 | 1 | 2 | 3 |
| IMT SME Sev4 Access (Number of Hours per month) | 0 | 5 | 10 | 15 |
| IMT Build Component Support* (Per component) | Bronze | Silver | Gold | Platinum |
| Bug Assessment & Remediation | √ | √ | √ | √ |
| Custom Code Support (Q&A) | √ | √ | √ | √ |
| Proactive Patching | √ | √ | √ | |
| Proactive Feature Enhancements | √ | √ | ||
| Health Check – Monthly Report (Production) | Bronze | Silver | Gold | Platinum |
| Environment status (CPU/Memory/Disk) | √ | √ | √ | |
| Large Buckets | √ | √ | √ | |
| Log Reviews – Error notifications | √ | √ | √ | |
| Failed Message Notifications | √ | √ | ||
| Environment Throughput | √ | √ | ||
| Advanced Monitoring – Realtime (Production) | Bronze | Silver | Gold | Platinum |
| Basic Service Runtime Alerts (see attached chart) | √ | √ | √ | |
| Advanced Service Runtime Alerts (see attached chart) | √ | √ | ||
| Environment Status (CPU/Memory/Disk) | √ | √ | ||
| Log Reviews – Error notifications | √ | √ | ||
| Failed Message Notifications | √ | |||
| Performance Monitoring (Throughput) | √ | |||
| Additional Services | Bronze | Silver | Gold | Platinum |
| Application Patch Notification | √ | √ | √ | |
| Application Patch Deployment | $$ | √ | ||
| Application Patch Deployment with HA | $$ | √ |
Legend
√ – Included in Package
$$ – Optional addon to package
<blank> – Not available in Package
