IBM InfoSphere MDM - EMPI - Initiate - MDM - Master Data Management

SERVICES: MANAGED SERVICES

AMS Services

IMT Application Management & Support Services (AMS) enable you to provide operational excellence while reducing costs and increasing your business agility.

Our AMS Services Address Today’s Business Challenges

Our 20+ certified people remove the issues associated with retaining internal staff to maintain operational stability and allow you to focus on stakeholder business needs, not technical projects

Costs

“2 out of 3 IT dollars are spent maintaining existing technology”
– Deloitte

Leading edge skills and proactive tools & methodologies enhance the integrity of your application and allow for timely responses and compliance to new governance rules and regulations

Compliance

“culture change & poor data literacy are the top challenges for a CDO”
– Gartner Survey

IMTs 20 years of experience & 200+ MDM deployments bring you mature & proven best practices to meet tough SLAs, exploit new features, and increase your data stewardship effectiveness & data quality

Operational Excellence

“Current investments lead to the perception of matching as expensive”
– PEW

Our flexible and comprehensive AMS plans combined with our potential MDM re-license options increase your business agility for new stakeholders and initiatives such as acquisitions.

Business Agility

“it is these capabilities (MDM) that organizations are seeking to establish competitive differentiation in their respective markets”
– Gartner Survey
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Our AMS Services Approach

STEP 1

Best Fit Plan

best fit plan
STEP 1

We assess your needs and SLA requirements to jointly determine the “best-fit” plan and any customizations that can be accommodated

STEP 2

Health Check

health check
STEP 2

We perform a Health Check and make recommendations on any upgrades, patches, optimizations or tunings that should be considered as part of the transition to IMT AMS.

STEP 3

ROI Calculation

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STEP 3

Key operational costs are requested and if provided, we provide an ROI calculation for re-license options (one-time and subscription) of your current entitlement. In some circumstances this can result in significant annual costs savings.

STEP 4

Prepare for Cloud / Hybrid Platform

STEP 4

If you are looking at preparing for cloud and want to verify the benefits that cloud offer before moving, we can provide professional services to help you with containerization and other strategies.

See how threshold tuning reduced stewardship tasks by 66%

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IMT can support “Hybrid Models” where IMT takes on certain infrastructure responsibilities.

AMS Plan Overview

Platinum

Comprehensive Proactive Management & Support with 24×7 Severity 1 and 2 Response

You want a partner to provide full proactive management, patches, and support (hands-off).

Gold

Proactive Monitoring, Alerts and Reports, with 24×7 Severity 1 Response

You want proactive monitoring & reporting, recommendations on patches, and SME support.

Silver

IMT Single Point of Contact & Core MDM Services Monitoring

You want IMT to be your Single Point of Contact with IBM to resolve issues and need some monitoring.

Bronze

“Break-Fix” Support

You want to manage your infrastructure with access to IMT experts to assist in resolving issues.

Details AMS Plan Comparison

IMT Installed SoftwareBronzeSilverGoldPlatinum
Help Desk / Single Point of Contact
Sev1 – Production Phone Support – Business Hours
Sev2 – Production Phone Support – Business Hours
Sev2, 3 & 4 Production Email & Online Portal Support – Business Hours
24×7 Support – Production Sev1$$$$
24×7 Support – Production Sev2$$$$
Performance Troubleshooting
Sev2, 3 & 4 Non-Production (# of Environments)0123
IMT SME Sev4 Access (Number of Hours per month)051015
IMT Build Component Support* (Per component)BronzeSilverGoldPlatinum
Bug Assessment & Remediation
Custom Code Support (Q&A)
Proactive Patching
Proactive Feature Enhancements
Health Check – Monthly Report (Production)BronzeSilverGoldPlatinum
Environment status (CPU/Memory/Disk)
Large Buckets
Log Reviews – Error notifications
Failed Message Notifications
Environment Throughput
Advanced Monitoring – Realtime (Production)BronzeSilverGoldPlatinum
Basic Service Runtime Alerts (see attached chart)
Advanced Service Runtime Alerts (see attached chart)
Environment Status (CPU/Memory/Disk)
Log Reviews – Error notifications
Failed Message Notifications
Performance Monitoring (Throughput)
Additional ServicesBronzeSilverGoldPlatinum
Application Patch Notification
Application Patch Deployment$$
Application Patch Deployment with HA$$

Legend

√ – Included in Package
$$ – Optional addon to package
<blank> – Not available in Package