AMS Services
Provide operational excellence while reducing costs and increasing your business agility with IMT Application Management & Support (AMS) Services.
Take a quick assessment to learn more about the right level of AMS for your organization.
Our AMS Services Address
Today’s Business Challenges
Costs
Our certified MDM, cloud and security resources remove the issues associated with retaining internal staff to maintain operational stability and allow you to focus on stakeholder business needs, not technical projects.
2 out of 3 IT dollars are spent maintaining existing technology”
– DELOITTE
Compliance
Leading edge skills and proactive tools and methodologies enhance the integrity of your application and allow for timely responses and compliance to new governance rules and regulations.
Culture change & poor data literacy are the top challenges for a CDO”
– GARTNER SURVEY
Operational excellence
IMT’s 30 years of experience & 200+ MDM deployments bring you mature and proven best practices to meet tough SLAs, exploit new features, and increase your data stewardship effectiveness & data quality.
Current investments lead to the perception of matching as expensive”
– PEW
Business agility
Our flexible and comprehensive AMS plans combined with our potential MDM re-license options increase your business agility for new stakeholders and initiatives such as acquisitions.
it is these capabilities (MDM) that organizations are seeking to establish competitive differentiation in their respective markets”
– GARTNER SURVEY
Our AMS Services Approach
Let IMT assess your current support and maintenance burden for
opportunities to reduce cost and risk and increase reliability and
availability.
STEP 1
Best Plan Fit
We assess your needs and SLA requirements to jointly determine the “best-fit” plan and any customizations that can be accommodated.
STEP 2
Health Check
We perform a Health Check and make recommendations on any upgrades, patches, optimizations or tunings that should be considered as part of the transition to IMT AMS.
STEP 3
ROI Calculation
Key operational costs are requested and if provided, we provide an ROI calculation for re-license options (one-time and subscription) of your current entitlement. In some circumstances this can result in significant annual costs savings.
STEP 4
Prepare for
Cloud / Hybrid Platform
If you are looking at preparing for cloud and want to verify the benefits that cloud offer before moving, we can provide professional services to help you with containerization and other strategies.
AMS Plan Overview
PLATINUM
Comprehensive Proactive Management & Support with 24×7 Severity 1 and 2 Response
You want a partner to provide full proactive management, patches, and support (hands-off).
GOLD
Proactive Monitoring, Alerts and Reports, with 24×7 Severity 1 Response
You want proactive monitoring & reporting, recommendations on patches, and SME support.
SILVER
IMT Single Point of Contact & Core MDM Services Monitoring
You want IMT to be your Single Point of Contact to resolve issues and need some monitoring.
BRONZE
“Break-Fix” Support
You want to manage your infrastructure with access to IMT experts to assist in resolving issues.
Resources
Get Started
Contact us to review your operational and technical needs and risk so that IMT can find the best plan for you.
Schedule your ROI Assessment
