Our AMS Services Address Today’s Business Challenges
Our AMS Services Approach
Best Fit Plan
We assess your needs and SLA requirements to jointly determine the “best-fit” plan and any customizations that can be accommodated
We perform a Health Check and make recommendations on any upgrades, patches, optimizations or tunings that should be considered as part of the transition to IMT AMS.
Key operational costs are requested and if provided, we provide an ROI calculation for re-license options (one-time and subscription) of your current entitlement. In some circumstances this can result in significant annual costs savings.
Prepare for Cloud / Hybrid Platform
If you are looking at preparing for cloud and want to verify the benefits that cloud offer before moving, we can provide professional services to help you with containerization and other strategies.
IMT can support “Hybrid Models” where IMT takes on certain infrastructure responsibilities.
AMS Plan Overview
Comprehensive Proactive Management & Support with 24×7 Severity 1 and 2 Response
You want a partner to provide full proactive management, patches, and support (hands-off).
Proactive Monitoring, Alerts and Reports, with 24×7 Severity 1 Response
You want proactive monitoring & reporting, recommendations on patches, and SME support.
IMT Single Point of Contact & Core MDM Services Monitoring
You want IMT to be your Single Point of Contact to resolve issues and need some monitoring.
You want to manage your infrastructure with access to IMT experts to assist in resolving issues.
Details AMS Plan Comparison
|IMT Installed Software||Bronze||Silver||Gold||Platinum|
|Help Desk / Single Point of Contact||√||√||√||√|
|Sev1 – Production Phone Support – Business Hours||√||√||√||√|
|Sev2 – Production Phone Support – Business Hours||√||√|
|Sev2, 3 & 4 Production Email & Online Portal Support – Business Hours||√||√||√||√|
|24×7 Support – Production Sev1||$$||$$||√||√|
|24×7 Support – Production Sev2||$$||$$||√|
|Sev2, 3 & 4 Non-Production (# of Environments)||0||1||2||3|
|IMT SME Sev4 Access (Number of Hours per month)||0||5||10||15|
|IMT Build Component Support* (Per component)||Bronze||Silver||Gold||Platinum|
|Bug Assessment & Remediation||√||√||√||√|
|Custom Code Support (Q&A)||√||√||√||√|
|Proactive Feature Enhancements||√||√|
|Health Check – Monthly Report (Production)||Bronze||Silver||Gold||Platinum|
|Environment status (CPU/Memory/Disk)||√||√||√|
|Log Reviews – Error notifications||√||√||√|
|Failed Message Notifications||√||√|
|Advanced Monitoring – Realtime (Production)||Bronze||Silver||Gold||Platinum|
|Basic Service Runtime Alerts (see attached chart)||√||√||√|
|Advanced Service Runtime Alerts (see attached chart)||√||√|
|Environment Status (CPU/Memory/Disk)||√||√|
|Log Reviews – Error notifications||√||√|
|Failed Message Notifications||√|
|Performance Monitoring (Throughput)||√|
|Application Patch Notification||√||√||√|
|Application Patch Deployment||$$||√|
|Application Patch Deployment with HA||$$||√|
√ – Included in Package
$$ – Optional addon to package
<blank> – Not available in Package