GovTech
Helping transform how governments deliver services
A trusted, complete 360° view of citizens provides a foundation for improving government service delivery while controlling costs.
Our Expertise
We analyze your situation to craft tailored GovTech solutions that:
- Enable real-time, cross-department data sharing for up-to-date information.
- Improve data quality and completeness by matching citizen data to trusted sources.
- Facilitate collaboration through alerts, notifications and workflows.
- Ensure data security and governance with privacy-by-design principles.
- Identify and address inefficient data processes with actionable recommendations.
- Lay the groundwork for analytics that drive better planning and budgeting.
Our GovTech Partners
IBM Data & AI solutions help Federal, State/Provincial and Local governments modernize citizen services delivery with innovative, secure and scalable data management, analytics and integration solutions. IBM data management technology provides the foundation for IMT’s Citizen:ID and Voter:ID solutions.
Civica is a champion of critical cloud-based software that is integral to the everyday lives of citizens around the world. Civica solutions are embedded in the operations of Federal, State, Local Government, and Public Sector with more than 600 customers delivering services to over 100 million citizens.
How We Help | Citizen Solutions
Know Your Citizen
Challenges
- Unable to contact vulnerable persons due to missing or old information
- Out-of-date enrollment status or duplicate enrollments
- Information requests from courts not timely in fulfillment
Solution: 360° view of your citizen identities
- Search for and obtain missing demographic and contact information for vulnerable persons
- Notify other departments of status changes with real-time verification of eligibility or fraud
- Enable online services to fulfill critical requests from FOI or the court system
No Wrong Door
Challenges
- Citizens shuffled across departments and contact points to receive or manage services
- Citizens in need unaware of eligibility for services
- Families in need not taking advantage of comprehensive benefits
Solution: Create exceptional citizen experiences by harmonizing key processes
- Enforce governance of citizen’s ID across government systems for consistency of experience and reliable analytics
- Notify clients of benefit changes and new programs
- Provide concierge services to assist in navigating government departments
- Understand and coordinate comprehensive benefits across households with multiple citizen beneficiaries
How We Help | Voter Solutions
Create a Golden Record
Challenges
- High costs and time delays caused by fragmented and inconsistent voter data sources
- Difficulty in creating a single, reliable record due to outdated or incomplete government data
- Ensuring data security and integrity while integrating sensitive information across systems
Solution: Improve accuracy and efficiency
- Reduces time and cost to create accurate voter lists
- Combines government data into a single, real time voter record
- Ensures data integrity and security with a trusted match engine
Verify the Voter
Challenges
- Ensuring accurate verification of voter identities across various government ID systems
- Addressing discrepancies or outdated information in existing government records
- Streamlining the registration process while maintaining security and compliance with voting criteria
Solution: Enhance Identity Verification and Registration
- Simplifies voter identity verification using existing government IDs
- Confirms voter eligibility based on established voting criteria
- Captures and records registration information through a seamless workflow
Improve Voter Experience
Challenges
- Ensuring seamless integration of secure APIs across various government systems and platforms
- Addressing privacy and consent management challenges during digital transactions
- Maintaining system reliability and security for mobile apps, kiosks, and ePollbooks during high-demand periods
Solution: Deliver Digital Voter Solutions
- Transforms the voter experience through digital solutions and secure workflows
- Captures consent during government processes, such as DMV for Motor Voter
- Enables voter verification through ePollbooks and supports
Comply with Governance
Challenges
- Managing audit and objection requests effectively
- Enforcing privacy and changing governance agreements across systems
- Maintaining high data accuracy and integrity at scale
Solution: Building Trust through Data Compliance and Stewardship
- Ensures compliance with governance legislation and regulations
- Reduces data errors to less than 1% through a robust data stewardship application
- Enforces privacy, governance, and information management agreements to enhance data integrity and build stakeholder trust
Get Started
Ready to learn more? Find out how we can help you take the next steps in your digital transformation.
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