From a fine red wine to a sharp cheese, some things in this world only hit the “sweet spot” when allowed the time to develop and improve with age. This is rarely the case, though, when we discuss IT or Enterprise Data Systems and processes. In fact, planned obsolescence and Moore’s Law keep technology in a constant cycle of “out with the old and in with the new.” But what if we told you that sometimes Data Governance and IT technologies that are well established have the ability to get better with age, instead of breaking down? So, sit back (grab a nice glass of Cabernet and some cheese) and listen while we explain how the right policies and procedures, combined with the right technologies, can prove to get better with age.
Recently IMT invited Michelle Majerus, the Director of Health Information Management and Privacy Officer at Olmsted Medical Center (OMC) in Rochester, Minnesota, to share her team’s data governance and stewardship experiences. This was the second time Michelle presented her metrics to the IMT and IBM InfoSphere MDM community. In her first presentation, Ms. Majerus explained to us how OMC had leveraged the adoption of IBM InfoSphere MDM as an EMPI (Enterprise Master Patient Index) and IMT Resolve:ID to lower the rate and rate of data quality errors in their environment by 66% within a year.
66% reduction in new Duplicates and Data Quality errors sounds pretty good… and for the team at OMC that was a moment to celebrate. However, the team didn’t stop there. They made sure that they stuck with these new governance and stewardship processes. OMC stayed true to the plan and, as Michelle Majerus noted in the September 21, 2016 webinar, that the numbers continued to get better over the second year, yielding a 73%reduction in Duplicates and a 77% reduction in data quality errors.
You may ask, “but why hasn’t the EMPI and Active Registration with IMT Resolve:ID completely removed the problem for OMC?” You might be surprised by the answer. It actually has. There were 0 (zero, the big nothing, nada) duplicates or overlaid records created in the sources that integrated to the EMPI with Active Registration. But there is one source in the OMC ecosystem that, because of a multi-tenant hosted model, does not support Active Registration integration to Resolve:ID. All of the recent duplicates, overlays, and data quality problems facing OMC are from that one source that isn’t leveraging Active Registration. Even with the one source creating duplicates occasionally, Olmsted now has less than .01% patient duplication.
Also during the webinar, Lorraine Fernandes, Founder and Principal at Fernandes Healthcare Insights offered commentary on trends in healthcare that relate to getting Patient Identification right from the onset. Her thoughts and commentary on the Webinar are also found on her blog here.
Olmsted Medical Center has shown that with a commitment to proactive governance and stewardship, a healthcare organization can do better than “maintain” a healthy EMPI, they can make it better with age!
You might like to enjoy a good glass of wine (we like Elderton’s Ode to Lorraine) and a nice aged cheese (we like Kerrygold’s Reserve Irish Cheddar) while you view the Recording of our Sept. 21st Webinar and the Case Study.
If you would like to learn more about how IMT can help your organization see lasting benefits from Active Registration, please contact us.